Privacy policy

PropFix Inc. operates the Service. For privacy questions or to exercise your rights, contact us at privacy@propfix.io.

Where PropFix processes maintenance request data on behalf of a property operator, that operator is the controller of the tenant data and PropFix acts as a processor following the operator's instructions.

• Operators and their team members, such as admins, managers, and technicians, who hold accounts.
• Tenants and residents who submit maintenance requests, often without creating an account.
• Visitors to our public website.

• Account information: name, email address, role, and sign in credentials managed by our authentication provider.
• Company and property information: company name, buildings, units, and team structure that operators add to run their operations.
• Maintenance request information: descriptions, categories, locations, status updates, comments, and photographs submitted by tenants or staff.
• Contact details: phone numbers or email addresses that tenants choose to provide so they can receive updates.
• Payment information: billing details processed by our payment provider. PropFix does not store full card numbers.
• Usage and device information: log data such as IP address, browser type, pages viewed, and timestamps, used to keep the Service secure and reliable.
• Cookies and similar technologies: small files used to keep you signed in and to remember your preferences. See the section on cookies below.

• Provide, operate, and maintain the Service.
• Route maintenance requests and send status updates to the people involved.
• Process payments and manage subscriptions.
• Secure the Service, prevent abuse, and resolve problems.
• Improve features and understand how the Service is used.
• Communicate with you about your account, including service notices and, where permitted, product updates.
• Comply with legal obligations and enforce our agreements.

Where data protection law requires a legal basis, we rely on performance of a contract to provide the Service you request, our legitimate interests in securing and improving the Service, your consent where you have given it, and compliance with our legal obligations. You may withdraw consent at any time where processing is based on consent.

We do not sell your personal information. We share information only as described here.

• With service providers who process data on our behalf under contract, listed below.
• Between the people involved in a maintenance request, so an operator, a technician, and a tenant can each see what they need.
• For legal reasons, such as to comply with a lawful request, protect rights and safety, or respond to fraud.
• In connection with a business transfer, such as a merger or acquisition, subject to this policy.

We work with trusted providers who process data only to deliver their part of the Service. Each provider receives only the information needed for its function and is bound to protect it.

• Authentication (Clerk): manages account sign in and credentials securely.
• Payments (Stripe): handles subscription billing and card payments. PropFix does not store full card details.
• Database and hosting: stores your data on secure infrastructure.
• File and object storage: stores photographs and attachments submitted with requests.
• Email delivery: sends account and notification emails.

PropFix operates globally and is based in the United Arab Emirates. Your information may be stored and processed in the United Arab Emirates and in other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your country. Where required, we put appropriate safeguards in place for international transfers.

Each customer company's data is kept logically isolated. One operator cannot access another operator's buildings, tenants, or requests. We use access controls, encryption in transit, and a complete audit trail of changes. No method of transmission or storage is completely secure, but we work continuously to protect your information.

We keep personal information for as long as your account is active and as needed to provide the Service. We also keep certain information to meet legal, accounting, or reporting requirements. You may request deletion of your data by contacting privacy@propfix.io. We will delete or anonymize data within a reasonable period after a verified request, unless we are required to retain it by law.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your personal information.
• Receive a copy of your information in a structured, commonly used format.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, email privacy@propfix.io. We will respond within the time required by applicable law. You also have the right to complain to your local data protection authority. We do not sell personal information or share it for targeted advertising across other services.

We use cookies that are necessary to run the Service, such as keeping you signed in, and cookies that help us remember your preferences. We do not use advertising trackers. Most browsers let you control cookies through their settings. Blocking essential cookies may stop parts of the Service from working.

The Service is intended for users who are at least 16 years old. We do not knowingly collect personal information from anyone under 16. A tenant who submits a maintenance request should be 16 or older, or have a responsible adult submit on their behalf. If we learn that we have collected information from someone under 16 without proper consent, we will delete it.

When an operator uses PropFix, the operator decides what tenant information to collect and is responsible for having a lawful basis to do so and for informing its tenants. PropFix processes that information on the operator's behalf. Tenants with questions about how their information is used should contact their property operator.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy here, update the date above, and where appropriate provide additional notice. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our handling of your information, contact us at privacy@propfix.io. PropFix Inc., United Arab Emirates.